User Data & Account Deletion Instructions

Deletion Scopes Available

Option A: In-App Data Management (Guest vs ALISOPLAY ID)

• 1For Guest Players: Clearing local application cache or data directly from Android settings instantly resets all local game progress.
• 2For Registered Players: Open POOL > Settings > Legal & Support > Delete Account & Data.
• 3Review the deletion scopes dialog: Choose between deleting POOL game progress only (Scope 1) or deleting your complete ALISOPLAY ID account (Scope 2).
• 4Follow the on-screen link to submit your verified request through our official data deletion desk.

Option B: Verified Web/Email Deletion Request (No login required)

If you have uninstalled the app or lost access to your device, you can submit a deletion request without needing to sign in:

• 1Send an email to our official privacy desk at alisoplay.apps@gmail.com or submit a request via the ALISOPLAY web portal.
• 2Use the subject line: [Data Deletion Request] POOL — ALISOPLAY or [ALISOPLAY ID Full Deletion].
• 3Provide your registered account email address or your public Player Code (POOL-XXXXX).
• 4You will receive an ownership verification email to confirm that you are the legitimate account owner (we never ask for your password).
• 5Upon verification, your request is queued and permanently fulfilled in accordance with statutory data protection timelines (typically 7–14 business days, not exceeding 30 calendar days).

To: alisoplay.apps@gmail.com
Subject: [DATA DELETION REQUEST] POOL — ALISOPLAY
Body:
Hello ALISOPLAY Privacy Team,
Please delete my data for POOL — ALISOPLAY (com.alisoplay.pool).
Account Email: [your-email@example.com]
Player Code: [POOL-XXXXX or Guest]
Scope: [POOL Data Only OR Entire ALISOPLAY ID]

Data Retention and Compliance Standards

Upon verified deletion, all operational game data is permanently removed. Minimal anonymized security event logs may be retained for up to 30 days solely for dispute resolution, fraud prevention, and legal compliance before permanent destruction.