Player Support & Help Center
We are here to assist you with any questions or issues in POOL — ALISOPLAY
Common Topics & Troubleshooting Guides
Quick answers to common questions about accounts, rules, and game mechanics.
Account, Login & Provider Linking
Assistance with ALISOPLAY ID, Google Sign-In, or Facebook Login.
- Verify your email and password. If you forgot your password, use the "Forgot Password" option on the sign-in screen.
- When linking Google or Facebook to an existing account, your account password is required once to protect against account takeover.
Guest Progress & Cloud Migration
Securing your coins, cues, and trophies across devices.
- Playing as a Guest stores progress locally on your device. We recommend linking an ALISOPLAY ID to secure cloud saves.
- Migrating from Guest to an account preserves 100% of your earned coins, cue upgrades, and levels automatically.
Multiplayer & Private Friendly Matches
Connecting with friends and troubleshooting network latency.
- Share your 5-character public Player Code (POOL-XXXXX) with your friend.
- Friendly matches carry zero entry fee and zero stakes—perfect for friendly practice.
- Ensure a stable Wi-Fi or mobile data connection to avoid shot timeouts.
8-Ball Rules & Foul Explanations
Understanding legal shots, scratches, and pocket declarations.
- A cue ball scratch grants your opponent ball-in-hand anywhere on the table.
- Pocketing the 8-ball before clearing all your suit balls results in an immediate match loss.
- In advanced rooms (Colombo onwards), calling the pocket for the 8-ball is mandatory.
- In the Seoul Championship, the 8-ball must rebound off a cushion (Bank the 8) before entering the pocket.
Frequently Asked Questions (FAQ)
Can I redeem or withdraw virtual coins for real money?
No. Virtual Coins and Game $ are entertainment tokens with zero monetary value. Real-money gambling, cash wagering, and cash redemption are strictly prohibited.
How do I delete my game data or account?
You can delete your data in-app under Profile > Settings > Delete Account, or submit a request via our public Data Deletion page at https://alisoplay.com/apps/pool/data-deletion.
What is the official contact email for game support?
Reach our dedicated gaming support team at alisoplay.apps@gmail.com (or publisher contact at info@alisoplay.com).
Still need assistance? We are here to help.
If your issue is not resolved by the guides above, please email our support team directly. When emailing, please provide your Player Code (found in your in-game profile) and your device model for faster diagnosis.