How to search products?
Search for products by entering the product name or keyword into theSearch Barat the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What should I do if the product is not working after receiving it? What should I do if the package is damaged upon receipt? What should I do if I’m unsatisfied with the purchased item?
You can immediately contact the seller’s customer service, and they will handle the issue with a good attitude until you are satisfied. Their customer service is very responsive and helpful.
What if I am dissatisfied with this product?
Once you receive the case, please feel free to contact us with any questions or concerns you may have. We will do our best to address and resolve them until you are satisfied.
What should I do if I don’t know how to use the product after receiving it?
First, you can refer to the instruction manual. If you still don’t know how to use it, you can contact our customer service, and they will provide you with detailed instructions on how to use it.
I received my order after getting a refund. What can I do?
If you would like to return the item, please contact Us to negotiate the return,
I haven’t received my order. What should I do?
Please Track the parcel to check the package status:- If the package is in transit with normal logistic update
How do I track my package?
Visit “My Orders“-Find the order-Click “Track Order”
What if the package is held by customs?
As buyer is obligated to do the customs clearance, please contact the local customs to know the deta
Why has the estimated delivery time changed and when will I receive the goods?
Estimated delivery time will be changed according to the actual logistics and transportation situation
When can disputes be opened?
Disputes can be opened after ETA (Estimated delivery date) time.
What should I do if the dispute processing time is too long and I don’t want to wait?
We are sorry that we are verifying the information with the logistics company, please wait for the results
Why my dispute can not be refund right now?
Currently the logistics is in normal transportation. If the logistics has not arrived till OTD(On-time-delivery), the dispute will be closed and refund to you.
Why is there no tracking information after shipment?
After we sends out the order, it usually takes 11 days at most for the tracking information to be showing