Prepare an immigration question for Korea's 1345 contact center

Start with the question you need answered

A useful immigration enquiry is specific: what do you want to do, under which residence status, and by what date? This guide helps you prepare that enquiry. It does not decide whether you qualify for a visa or extension.

Official service

The Korea Immigration Service identifies 1345 as its multilingual contact center. Its published weekday hours are 09:00–22:00, with Korean, English and Chinese available after 18:00. Check the linked service page before calling, especially around public holidays.

Alisoplay preparation checklist

Write down your current status exactly as recorded, the expiry date shown on your permission, the city where you live and the procedure you intend to complete. Separate a first application, renewal, status change and workplace change: an answer about one may not answer another. Prepare a short timeline if something has already happened.

Ask which office has jurisdiction, whether a reservation is required and whether the procedure can be completed online. Request the exact official page or form name, including its Korean name. For documents, ask about originals, copies, translations, validity periods and any conditions specific to your status. These are questions to ask, not a universal government document list.

Record the answer without losing context

Keep your own dated note of the procedure and conditions discussed. Before paying for translations or travelling, compare the answer with the current official instructions. If your circumstances change, explain the change rather than reusing an earlier answer. A counseling call is not evidence that an application has been approved.

Do not post passport numbers, residence-card numbers or complete application documents in a public comment. Use the